Terms and conditions

Order Confirmation:

After you have placed your order, you will receive an order confirmation by e-mail. Many of the items in my shop are made to order and I will ship the order to you as soon as I receive them from my producers. Since I dont ceep a stock of my products the delivery take two to three weeks from ordering until you have received the items.

You will receive another e-mail once the order is ready to ship. if there are any delays in delivery, I will let you know as soon as possible.

Your order is binding as soon as it is confirmed by my side. The order is sent to the address provided. Check your order confirmation carefully when you receive it and give immediate notice if something is not right.

Delivery
I send your order by Posten.

Payment:

For retailers in Norway I will enclose an invoice with your order and payment deadline is 14 days

For private customers online
PAYMENT THROUGH PAYPAL
All of my orders are processed through Paypal, a 100% secure online payment system. Paypal encrypts your payment information using the SSL protocol with an encryption key lenght of 128 bits - the highest level of security for e-commerce. The payment is processed at time of purchase

Pricing
All displayed prices include Norwegian VAT of 25%. Prices do not include service, payment or delivery charges. Studio Heidi Fasteraune retains the right to change prices at any time

Right of withdrawal.

You have 14 days unconditional right of withdrawal. If the goods are sent to you before your cancellation you are responsible for returning the item (s) and return costs entail.

Complaints and returns

I will refund your total order when your canceled orders received our warehouse or send you new item if received orders not stand to your expectations. Make sure the goods are not used and that they are still in original condition. All returns sent to Studio Heidi Fasteraune, Nissedalvegen 909, 3054 Nissedal

Returns
Please contact me before returning any items.
Products are to be returned in original condition in original, undamaged packaging. Returned goods should be protected in a box. No tape is to be attached to the product.
The cost of returning the item is to be paid by the buyer.
When return goods are received in accordance to the above criteria Iwill refund the value of your order.
I reserve the right to refuse any returns which do not comply with the above listed criteria.
Please quote your order number on all correspondence.

Thank you for your order